3 Mile Domination Quick Hit: How Do You Handle Walk-In Self-Storage Customers When the Phone Rings?

In this "Quick Hit" video segment from 3 Mile Domination, Jim Ross explores how self-storage managers should properly handle walk-in customers when the office phone rings. Both may be prospective customers, so which one do you put on hold? Ross explains why he prefers to politely ask walk-ins to wait when this occurs and shares strategies for rewarding them for their inconvenience.